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Terms & Conditions

Terms & Conditions

Effective date: 17 October 2025
Legal name: Mats Detailing
Websites covered: https://www.matsdetailing.co.nz and https://www.matsdetailing.com

1. Acceptance of Terms

These terms and conditions govern all supply of goods and services ("products") by Mats Detailing ("Mats Detailing", "we", "us") to you, including your use of our websites listed above. By purchasing from us, booking a service, or using our websites, you agree to these terms. We may update these terms by posting the revised version on our website.

You must be 18+ to purchase from our online store. Purchases via our website are for end-use only and not for resupply. If you purchase on behalf of a business or entity, you warrant you are authorised to agree to these terms for that entity.

2. Availability & Supply

All orders and bookings are subject to availability. If an item or service time is unavailable, we'll notify you on the website and/or contact you to discuss alternatives, a back-order, or a refund.

3. Pricing & Tax

All prices are in New Zealand Dollars and include GST unless stated otherwise. Prices may change at any time before your order is accepted. An invoice will be emailed to the address supplied at checkout — please ensure your contact details are correct.

4. Payment Options & Security

We accept Visa and MasterCard. You may also pay via PayPal (if available).
Card payments are processed securely by Stripe and are subject to Stripe's terms: https://stripe.com/nz/legal/ssa#services-terms

5. Shipping & Delivery (FREE NZ-Wide)

  • Cost: Free delivery New Zealand-wide (non-signature service to most addresses).

  • Where we ship: NZ street addresses only (including rural). We currently do not ship internationally.

  • Dispatch time: Orders placed Mon–Fri are typically dispatched within 1–2 business days.

  • Estimated delivery times:

    • North Island: usually 2–4 business days after dispatch

    • South Island: usually 3–6 business days after dispatch

    • Rural / RD: please allow an extra 1–3 business days
      (Public holidays and peak periods may extend these timeframes.)

  • Shipping days: We ship Monday–Friday (excluding public holidays).

  • Order tracking: When your order ships, you'll receive a courier tracking link by email. Please use this to follow your delivery.

  • Delivery issues: If your parcel is delayed, lost, or arrives damaged, contact us within 7 days of the expected delivery date (or receipt) so we can investigate with the courier. Please keep all packaging for assessment where damage is claimed.Tip: If you need a signature service or authority-to-leave, let us know at checkout (where available).

6. Click & Collect (if offered)

If Click & Collect is shown at checkout, we'll email you when your order is ready at 2/142 Riverlea Road, Riverlea, Hamilton 3216 during business hours (Mon–Fri, 9am–5pm). Please bring your order confirmation and photo ID.

7. Returns, Exchanges & Consumer Law

Your rights under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 apply. Learn more: https://www.consumerprotection.govt.nz/general-help/ways-to-buy-and-pay/online-shopping/

  • Change of mind: We do not have to provide a refund if you change your mind, so please choose carefully.

  • Exchanges (discretionary): If you ordered the wrong item, we may approve an exchange for unopened, unused goods in original packaging within 14 days of delivery. Return shipping is at your cost; replacement shipping is free. Contact us first for an RMA.

  • Faulty / incorrect items: If goods are faulty, not as described, or damaged on arrival, we'll meet our obligations under the CGA — this may include repair, replacement, or refund. Please contact us promptly with your order number, details, and photos (if applicable).

  • Non-returnable items: For hygiene/safety reasons, used chemicals, opened liquids, and used applicators/cloths cannot be returned unless required by the CGA.

8. Service Bookings (Detailing, Coatings & PPF)

8.1 Quotes & Estimates

Quotes are valid for 14 days unless stated otherwise and may be revised after on-site inspection. Prices may vary based on vehicle size, condition, contamination level, correction complexity, and access for mobile work.

8.2 Booking, Deposits & Cancellations

  • A deposit may be required to confirm your booking (applied to your final invoice).

  • Please give 48 hours' notice to reschedule or cancel. Missed appointments or late cancellations may forfeit the deposit or incur a fee to cover time allocated and materials prepared.

8.3 Vehicle Condition & Before/After Photos

You authorise us to take condition photos/videos before, during and after work for quality control, training, and (with your consent) marketing/portfolio. Existing damage will be noted where reasonably identifiable; we are not responsible for pre-existing defects that may be revealed by cleaning or correction.

8.4 Mobile Service Access & Safety

For mobile appointments, you agree to provide safe, legal access, adequate space, and (where applicable) power/water. If conditions are unsafe (extreme weather, poor access, hazardous environment), we may reschedule or relocate the service.

8.5 Results, Aftercare & Warranty

  • Paint Correction: Correction levels are limited by paint depth, hardness, previous repairs, and defect severity. Some deeper defects may remain after safe correction.

  • Ceramic/Graphene Coatings: Durability depends on prep quality, cure conditions, wash method, and environmental exposure. You must follow our aftercare instructions and recommended wash schedule.

  • PPF: Film provides impact and abrasion resistance within design limits; it is not indestructible. Edges and seams are expected with templated installs.

  • Maintenance requirement: Warranty coverage (where provided by product manufacturers) requires proper aftercare and reasonable maintenance. Neglect, improper washing, harsh chemicals, automatic brushes, or environmental fallout may void coverage.

  • Inspection: We may request periodic inspections to validate warranty claims and advise maintenance.

9. Limitation of Liability

Where you acquire (or hold yourself out as acquiring) goods or services from us for business purposes, the Consumer Guarantees Act 1993 does not apply. Any conditions, warranties and guarantees implied by statute or common law (including the Sale of Goods Act 1908) are excluded to the maximum extent permitted by law.

We use reasonable care and skill and aim to provide accurate information on our website, but we do not warrant completeness or current accuracy. To the greatest extent permitted by law, we exclude all liability to you for any claim except where we have acted in bad faith. This exclusion benefits our officers, employees, contractors and agents. Our maximum liability, if any, is limited to the price paid for the faulty goods or services giving rise to the claim.

Nothing in these terms limits any inalienable rights you may have under the CGA (for non-business consumers).

10. Website Use, IP & Content

All website content (text, images, logos, graphics) is our property or used under licence. You may not copy, distribute, or use content except for personal, non-commercial use without our prior written consent. Website use must be lawful and not infringe others' rights.

11. Privacy, Data & Cookies

We collect and use personal information to process orders, manage bookings, provide services, and communicate with you. If you opt in to marketing, you can opt out anytime via unsubscribe links or by emailing us. Transactional emails relating to your orders or bookings may still be sent.

Our websites may use cookies to enable functionality. You can disable cookies in your browser, but some features may not work as intended. We may disclose personal information if required by law. You can request access to and correction of your personal information at any time.

We take reasonable steps to secure our websites and systems but cannot guarantee security beyond our control.

12. Errors, Misprints & Changes

We reserve the right to correct errors or misprints, and to change products, prices, and availability at any time prior to accepting your order or booking.

13. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control (including but not limited to severe weather, power outages, courier disruptions, supply constraints, epidemic/pandemic, or acts of God).

14. Applicable Law & Jurisdiction

These terms are governed by the laws of New Zealand. The Courts of New Zealand have non-exclusive jurisdiction over disputes arising in connection with these terms, our websites, goods, or services. If you (or someone acting on your behalf) provide incorrect information and we incur costs as a result (including legal costs on a solicitor-client basis), those costs may be recovered from you.

You agree to use our websites, products, and services in accordance with New Zealand law (and any other laws that apply to you).

15. Notices

We may deliver notices to you by sending them to the email address you provided. If we do not enforce any term, we have not waived that right. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

Contact

Mats Detailing
2/142 Riverlea Road, Riverlea, Hamilton 3216
Mon–Fri, 9:00am–5:00pm
Phone: 027 352 6667
Email: matsdetail@gmail.com
Instagram: @matsdetailing (for portfolio showcases)

Plain-English Shipping Summary (for your Cart/Checkout microcopy)

  • Free delivery NZ-wide

  • Dispatch: 1–2 business days (Mon–Fri)

  • ETA: NI 2–4 days, SI 3–6 days, Rural +1–3 days

  • Tracking: Link emailed when your order ships

  • Issues? Contact us within 7 days so we can help

Friendly disclaimer: This page reflects general NZ consumer law principles and common industry practices. It's not legal advice. If you'd like, I can also provide a shorter "Returns & Warranty" snippet for your product pages and a "Service Terms" block for your booking confirmation emails.
 

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